Sybaris Downers Grove

There aren’t enough words to describe how wonderful this place is. My husband and I came here to celebrate us getting married and we could not have been happier. We didn’t know what to expect when we got there but it was perfect. We got the Classic whirlpool suite, everything was clean, set up beautifully, and so comfy!! Kyle at the front desk was extremely welcoming and quick to get us checked in. When leaving, the manager was amazing and so helpful. We will definitely be back… no doubt about it!

My husband and I wanted to have an overnight stay to celebrate our first anniversary. We usually go to the Northbrook location but they were booked up around that time. The Downers Grove location gave motel vibes when we pulled up. Fancy motel, but motel none the less. I prefer the hidden away setup Northbrook has, with each unit having its own driveway. The first thing I noticed when we got there was that the massage chair had a "drip" like stain on it. I called the front desk immediately to let them know and they said they would send someone over to clean it. They came fairly quickly but it meant we had to wait to fully settle in and get comfortable and when they arrived (yes, 2 men to clean 1 chair) it felt a little awkward. They weren't able to get the stain removed, and i watched him thoroughly scrub the seat, but needless to say we definitely weren't going to be using that chair. The pool at this location looks smaller and doesn't have have the attached hot tub as Northbrook, but they charge the same price. Northbrook's setup is extremely easy to use. We usually start by syncing up our phones for music and we can sign into our streaming services, like Netflix. This location made it so difficult. We couldn't figure out how to connect our music so we were left just trying to find the best radio station or playing it straight from our phones speakers. I called the frontdesk about streaming and the only option was them giving us an hdmi cable to connect our phone to the TV. They were nice enough to bring it to our room but that meant we had to make ourselves presentable for when then got there. The cable basically allows you to mirror into the TV but for some reason the phone wouldn't work within the distance that the cable gave; even on the wifi. Anywhere else we were able to stream in the phone but not within 2 feet of the tv. The bathroom had like a 6 inch gap under the door. So not only does it not feel completely private but, if you have to use the bathroom during the night, that light shines into the dark room. The room itself felt a little motelish, with the big metal door so close to the bed. With all lights off, and the room should be blacked out, I woke up in the morning to a glowing beam of day light that peered thru the peephole (this wasn't what woke me but I disrupted the vibe). Usually sybaris has me feeling separated from the world and completely relaxed, but not here. Overall, I guess it's still nice but compared to our experience at Northbrook, and that they're all the same price, we won't be returning to this location.